Returns & Exchanges
At LAY LO Pets, we want your pet to love their new bed as much as you love the design. If you are not completely satisfied, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Pack and Ship
Securely place the unused items in their original packaging to ensure they are protected during transit and drop the package at any authorized carrier location.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing